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terms of service

Service Contract

We are very aware of the privacy of our/Doosting users. We are committed to protecting the privacy of our user's information.

We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should not assume registration of your requested domain name(s) until you have been notified that it has been registered successfully.

The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; ICANN in the case of .COM/NET/ORG and Nominet in the case of domain names ending with .UK you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name.

We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

We shall not release any domain to another provider unless full payment for that domain has been received by us. All charges payable by you for the Services shall be in accordance with the scale of charges and rates published from time to time by us on our web site and shall be due and payable in advance of our service provision.

Without prejudice to our other rights and remedies under this Agreement, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of Services to you.

You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Services.

If you fail to pay any sums due to us as they become due, we may suspend the Services and/or terminate this Agreement forthwith without notice to you.

If you break any of these terms and conditions and you fail to correct the breach within seven (7) days following written notice from us specifying the breach, we may terminate this Agreement forthwith.

If you are a and you go into insolvent liquidation or suffer the appointment of an administrator or administrative receiver or enter into a voluntary arrangement with your creditors, we shall be entitled to terminate this Agreement forthwith.

On termination of this Agreement or suspension of the Services we shall be entitled immediately to block your Web Site and to remove all data located on it. We shall be entitled to delete all such data but we may, at our discretion, hold such data for such period as we may decide to allow you to collect it at your expense, subject to payment in full of any amounts withstanding and payable to us.

Refund Policy

If you are unhappy with any aspect of our service, please contact our support/sales department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. There are no refunds past the 30 days period.

Refunds are not available for .COM, .NET, .ORG or any other domain names, SSL Certificates, Domain Transfer In fees, Domain Transfer Out fees, or any other products or services provided by Doosting through other companies.

No refunds are provided for any kinds of VPS, Dedicated servers, or Setup fees under any circumstances.

No refunds will be made if we terminate your hosting or other services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights.

Credit on your account cannot be refunded and must be used for purchases and renewals.

Accounts purchased under a promotion, with or without a promo code, are excluded from the 30 days money back guarantee.

Any funds sent to Doosting which are in excess of the amount owed can only be reimbursed in credit and cannot be refunded.

SLA Conditions

If your service drops below 99.9% uptime in any given month you will be credited with one free month. This must be claimed within 7 days of our monitoring dropping below this level.

Any planned maintenance work is except from this guarantee and will be ignored. VPS or Dedicated servers currently have no SLA.

Resource Usage Restriction

User may not:

1. Run any type of interactive real-time chat applications that require server resources. Remotely-hosted services are fully allowed.

2. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

3. Run any software that interfaces with an IRC (Internet Relay Chat) network.

4. Run any bit torrent application, tracker, or client.

5. Run rapidleech plug mod.

6. Participate in any file-sharing/peer-to-peer activities.

7. Run any gaming servers such as counter-strike, half-life, battlefield1492, etc.

8. Run any applications for propaganda against any people/religion/institution/government/others.

9. Run cron entries with intervals of not less than 30 minutes.

You may create your own backup of your account from your control panel however these may only be stored for up to 7 days. Please download archives to a local source for your personal safety and remove them from your account.

Delivery of Services

Immediately upon successful payment you will receive an automated receipt from our systems. Please print an retain a copy of this and retain in a safe place for future reference.

An unique invoice number will be on this receipt and should be used for an enquires to Doosting.

Please note that we aim to deliver all goods as soon as signup is complete. If we will be unable to adhere to this you will be informed via email or telephone or both. Payment will be deducted when services are delivered.

All orders are delivered electronically via email, If you have any questions about your order please contact us at [email protected]

Our trading hours are 365 Days a Year. Normally we will respond within 1 hours of receiving your enquiry.

The services available on this site are subject to both export and/or import restrictions. Please check regulations in the country you are in to see if these products are allowed for import into your country.

Account Payments

If a shared/reseller account has a past due invoice, we will perform the following actions.

1. No action will taken will till day 6.

2. On day 7 account(s) will be suspended.

3. On day 30 account(s) will be terminated without any data backup for client.

If a VPS has a past due invoice, we will perform the following actions.

1. No action will taken will till day 2.

2. On day 3 account(s) will be suspended/stopped.

3. On day 4 account(s) will be terminated without any data backup.

Dedicated servers will be suspended as soon as an invoice is overdue.

Privacy

Doosting will not provide/share names, addresses, telephone numbers, email addresses, or other personally identifiable information on any Subscriber to any third party without prior permission from that Subscriber, or as required under an appropriate court or administrative directive, including a facially valid subpoena, or as necessary to render the Service. Doosting may provide aggregate data on Subscribers to third parties in the operation of Doosting business.

Disputes

You agree that any dispute between you and Doosting arising out of your use of the Service on in any way based upon your subscription to and/or use of the Service which cannot be resolved between you and Doosting will be submitted by the aggrieved party for binding arbitration under the auspices of the English, Bangla law.

Governing Law

These Terms and Policies are governed in all respects under English, Bangla laws.

Cancellation Procedure

Cancellation requests must be submitted through the client area. To do this, click the icon next to the package you wish to cancel then press 'Request Cancellation'. You must then complete and submit the form. No other forms of cancellation are accepted.

Choosing an immediate cancellation means your service will be terminated with 24 hours of submitting the form.

Cancellations must be submitted before the invoice for that billing cycle is due. Failure to do so will result in the invoice being due. Cancellation requests can only be submitted if the account has no due invoices.